Also see our Return Policy
Subject to the terms and conditions set forth below, Network Systems Resale, New and Pre-Owned Original Equipment Manufacturer (OEM) branded products purchased after June 1, 2012, carry a 5-Year Warranty from the sales date of the product for the original purchasers of the products from Network Systems Resale.
If a product covered by this warranty is claimed to be defective, the original purchaser must request a Return Material Authorization (RMA). An RMA request will be approved only if the product is still within the warranty period, and the customer follows the Returns Policy described below. Upon receipt of returned products, Network Systems Resale at its sole discretion, will either choose to repair, replace or issue a credit to the customer’s account.
Network Systems Resale must receive the defective product, within 15 calendar days from the date the RMA is issued. A defective product received by Network Systems Resale more than 15 calendar days from the date the RMA is issued will not be accepted and will not be eligible for repair, replacement or credit.
Network Systems Resale will only pay the cost of freight for the defective product to be returned to Network Systems Resale if the customer uses the Network Systems Resale approved freight carrier and account number provided in the RMA documentation.
The warranty period for the repaired or replaced product shall terminate upon the termination date of the original warranty period of the defective product.
Certain exceptions and limitations to this warranty apply including, but not limited to the following:
- Products sold in wholesale transaction are not covered by this warranty.
- Normal wear and tear of products.
- Products damaged as a result of misuse, neglect or mishandling.
- Products Improperly installed or configured.
- Products exposed to lightning, power surges, incorrect electrical voltage, or other electrical stress, water, excessive heat, dust, or a natural disaster of any kind.
- Products that have been modified in any way.
- OEM-Authorized products, batteries, software, licenses, service agreements, or special order items.
Return PolicyRMA requests for non-defective products, upon approval, will be charged a restocking fee of 20% of the products sales price. Except in the case of an error made by Network Systems Resale the customer accepts responsibility for the cost of freight (both original and return shipment).
Customers must return the product in the same condition and packaged in the same manner in which it was delivered from Network Systems Resale to the customer. Non-Defective product returns will only be accepted within 30 days of the original date of sale. If a product has a manufacturer seal, and the manufacturer seal is broken, the product is not returnable.
OEM-Approved (Third Party) products, batteries, software, licenses, service agreements, or special order items are not eligible for return. Please contact your sales representative if you have any questions about product eligibility for return.